carverse Warranty & carverse Assist
To help you avoid any unexpected motoring costs in the future, why not take a look at our carverse warranty and carverse assist
Looking to extend your car warranty, and are already a carverse vehicle owner? Get in touch with us on 01438 583591.
If you are looking to buy a car you can simply click on the extras for your desired car and select which warranty cover works for you the best.
If you are looking to buy your new vehicle from us at carverse, you can be confident that the vehicle you have chosen has been prepared to the highest standards. Each used vehicle comes standard with a 90-day warranty, with the option to extend this with our carverse warranty and carverse assist.
Price varies depending on the length of the cover and engine size.
carverse warranty | 1 Year Under 2.5 litre (Standard) | 12mth | £399 | ||
carverse warranty | 1 Year Over 2.5 litre (Prestige) | 12mth | £499 | ||
carverse warranty | 2 Year Under 2.5 litre (Standard) | 24mth | £749 | ||
carverse warranty | 2 Year Over 2.5 litre (Prestige) | 24mth | £949 |
Take your vehicle to the carverse dealership where you bought it. After confirming that the warranty and repair request are valid, they will handle the repair on your behalf.
If you cannot take the vehicle back to the carverse dealership where you bought it,
please use another carverse dealership
that may be more convenient for you. (If
you need help finding a more convenient carverse dealership, please contact the service
department of the carverse dealership that
supplied your vehicle.)
If you need to make a claim please call us on: 01438 583591
With carverse Assist, as part of your warranty you will be entitled to the following services.
Home assist, roadside assistance and nationwide or local recovery
If you break down at your home address or anywhere within the territorial limits, we will send help. We will arrange to pay call-out fees and mileage charges needed to repair or help with the vehicle. If our recovery operator cannot repair the vehicle at the roadside, we will arrange and pay for your vehicle, you and passengers to be taken to the nearest garage that can carry out the repair. If that is not possible, we will arrange for your vehicle, you and passengers to be taken to your home or planned destination.
Caravans and trailers
If your vehicle breaks down and your caravan or trailer is attached, as long as it is fitted with a standard towing hitch and is not more than 23 feet long, your caravan or trailer will be recovered with your vehicle at no extra cost.
Message service
If you ask us to, we will pass on two messages to your home or office to let them know you have broken down.
Puncture cover
If your vehicle has a puncture and we cannot repair it at the roadside, we will take your vehicle, you and any passengers to the nearest garage that is able to carry out the repair. If this is not possible we will take you to your home address or planned destination. You must carry an inflation kit in your vehicle so we can try to repair any punctures at the roadside.
Toll fees
If you make a valid claim, we will pay ferry and toll fees in the United Kingdom only.
If you are needing any more information about our Warranty products, please view our information booklet via the button below.
Parts: | covered | Not covered |
ABS |
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Air conditioning |
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Braking systems |
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Casing |
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Central locking |
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Clutch |
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Oil seals & gaskets |
| |
Propshaft |
| |
Suspension |
| |
Turbo unit |
| |
Wheel bearings |
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|
Consumables |
(if needed as part of a repair) | |
Cooling system |
|
|
Differential |
| |
Driveline |
| |
Electrics |
|
|
Engine |
|
|
Fuel system |
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|
Gearbox |
| |
Manual & power steering |
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Always keep this document, and your carverse validation certificate, somewhere safe. You never know when you might need it.
The vehicle must be serviced, in line with the manufacturer's service schedule, by a VAT-registered repairer, preferably at one of our dealerships.
If your vehicle breaks down, contact our customer support line on 0344 573 8005. If you need help at the roadside, either because of a breakdown or an accident, please ring carverse Assist on 0344 573 9242.
We recommend that you have your vehicle repaired at the dealership that supplied it or another of our repairers. This will mean that we can settle the cost of your repairs direct, without the need for another repairer to send their invoice to the claims administrator. However, if you want to use your local repairer you must make sure that they follow our claims procedure as set out on page 14 and send their invoice, with any documents we ask you for to support your claim, to us at the following address.
If you sell your vehicle during the period of your warranty, you can transfer the benefits of the carverse Warranty and carverse Assist to the new owner, as long as:
You will have to pay a £25 administration fee. If we don’t agree to the transfer, we will return the administration fee.