Extended Warranty Warranty, breakdown assistance and routine servicing

carverse Warranty & carverse Assist

Extend Your Car Warranty

To help you avoid any unexpected motoring costs in the future, why not take a look at our carverse warranty and carverse assist

Looking to extend your car warranty, and are already a carverse vehicle owner? Get in touch with us on 01438 583591.

If you are looking to buy a car you can simply click on the extras for your desired car and select which warranty cover works for you the best.

Extended Car Warranty

If you are looking to buy your new vehicle from us at carverse, you can be confident that the vehicle you have chosen has been prepared to the highest standards. Each used vehicle comes standard with a 90-day warranty, with the option to extend this with our carverse warranty and carverse assist.

carverse extended warranty pricing

Price varies depending on the length of the cover and engine size.

carverse warranty

1 Year Under 2.5 litre (Standard)

12mth

£399

carverse warranty

1 Year Over 2.5 litre (Prestige)

12mth

£499

carverse warranty

2 Year Under 2.5 litre (Standard)

24mth

£749

carverse warranty

2 Year Over 2.5 litre (Prestige)

24mth

£949


How to make a claim

Take your vehicle to the carverse dealership where you bought it. After confirming that the warranty and repair request are valid, they will handle the repair on your behalf.

If you cannot take the vehicle back to the carverse dealership where you bought it, please use another carverse dealership that may be more convenient for you. (If you need help finding a more convenient carverse dealership, please contact the service department of the carverse dealership that supplied your vehicle.)

If you need to make a claim please call us on: 01438 583591

carverse Assist

With carverse Assist, as part of your warranty you will be entitled to the following services.

Home assist, roadside assistance and nationwide or local recovery

If you break down at your home address or anywhere within the territorial limits, we will send help. We will arrange to pay call-out fees and mileage charges needed to repair or help with the vehicle. If our recovery operator cannot repair the vehicle at the roadside, we will arrange and pay for your vehicle, you and passengers to be taken to the nearest garage that can carry out the repair. If that is not possible, we will arrange for your vehicle, you and passengers to be taken to your home or planned destination.

Caravans and trailers

If your vehicle breaks down and your caravan or trailer is attached, as long as it is fitted with a standard towing hitch and is not more than 23 feet long, your caravan or trailer will be recovered with your vehicle at no extra cost.

Message service

If you ask us to, we will pass on two messages to your home or office to let them know you have broken down.

Puncture cover

If your vehicle has a puncture and we cannot repair it at the roadside, we will take your vehicle, you and any passengers to the nearest garage that is able to carry out the repair. If this is not possible we will take you to your home address or planned destination. You must carry an inflation kit in your vehicle so we can try to repair any punctures at the roadside.

Toll fees

If you make a valid claim, we will pay ferry and toll fees in the United Kingdom only.



Our Information Booklet

If you are needing any more information about our Warranty products, please view our information booklet via the button below.

View Booklet

Frequently Asked Questions ​

Warranty - what is covered?

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Warranty - what is covered?

Parts:coveredNot covered
ABS
  • ABS pump
  • Electronic control unit
  • Sensors
  • Brake pads
  • Brake shoes
  • Wiring
Air conditioning
  • Pump
  • Compressor
  • Evaporator
Braking systems
  • Brake servo
  • Brake vacuum pump
  • Brake Master cylinder
  • calipers
  • Hoses
  • Pipes
  • Brake pads
  • Brake shoes
  • Other parts not already covered
Casing
  • Engine
  • gearbox
  • transmission
  • final drive casing
  • warranty does not cover damage caused by an accident, frost, or lack of antifreeze.
Central locking
  • Door locks
  • Solenoids
  • Motors
  • Petrol cap
  • Locking mechanism
Clutch
  • Clutch plate
  • Clutch cover
  • Slave cylinder
  • Thrust bearing
  • Cables
  • Linkages
  • Burnt-out parts
Oil seals & gaskets
  • These are covered if a major part (such as the engine, gearbox, or differential) needs to be removed.
Propshaft
  • Failure of the propshaft, including universal joints, bearings and mountings.
Suspension
  • Internal failure of the anti-roll bar
  • Anti-roll bar bushes
  • Oil springs
  • Self-leveling units
  • Shock absorbers
  • Strut inserts
Turbo unit
  • Turbo unit
  • wastegate
Wheel bearings
  • Bearings
  • Hubs
  • Stub axles
Consumables
  • Oil
  • Oil filters
  • Brake fluid
  • Antifreeze

(if needed as part of a repair)

Cooling system
  • Internal failure of all parts
  • Belts
  • Core plugs
  • damage caused by clogging and sedimentation
Differential
  • Failure of internal parts
Driveline
  • Driveshaft
  • Universal joints
  • CV joints
Electrics
  • All factory-fitted parts
  • Airbags
  • Batteries
  • Fuses
  • Fuse boxes
  • Lamps
  • LED
  • Lights
  • Bulbs
  • Wiring & connections
  • Printed circuit boards
  • Traffic management systems
  • Satellite navigation system
  • Telephones
  • TV
  • DVD
Engine
  • Rocker assembly
  • Hydraulic followers
  • Cylinder head & gasket
  • Inlet and exhaust valves
  • Spring & guides
  • Camshaft & followers
  • Timing gears
  • Chains & Tensioners
  • Oil pumps
  • Pistons & rings
  • cylinder bores
  • Con rods
  • Gudgeon pins & bearings
  • Crankshaft & bearings
  • Flywheel & ring gear
  • Timing belts (as long as they have been replaced in line with the manufactures recommendations
  • Burnt out, lacquered, or pitted valves
  • Or any damage resulting from the failure of worn timing belts which have not been replaced in line with the manufacturer’s service schedule.
Fuel system
  • Internal failure of all parts (except what is mentioned opposite)
  • Catalytic converter
  • Diesel particulate filter
  • Hoses & pipes
  • Fuel filters & fuel tank
Gearbox
  • Parts inside the automatic or manual gearbox, electric governor, oil cooler, overdrive unit, and torque converter
Manual & power steering
  • Internal failure of all parts
  • Steering wheel & fittings
  • Joints
  • Bushes
  • Rubber boots
  • Gaiters

Where should I keep my document?

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​Where should I keep my document?

Always keep this document, and your carverse validation certificate, somewhere safe. You never know when you might need it.

When is my service due?

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When is my service due?

The vehicle must be serviced, in line with the manufacturer's service schedule, by a VAT-registered repairer, preferably at one of our dealerships.

What should I do if my vehicle breaks down?

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What should I do if my vehicle breaks down?

If your vehicle breaks down, contact our customer support line on 0344 573 8005. If you need help at the roadside, either because of a breakdown or an accident, please ring carverse Assist on 0344 573 9242.​

What if I break down and want to use my local repairer?

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What if I break down and want to use my local repairer?

We recommend that you have your vehicle repaired at the dealership that supplied it or another of our repairers. This will mean that we can settle the cost of your repairs direct, without the need for another repairer to send their invoice to the claims administrator. However, if you want to use your local repairer you must make sure that they follow our claims procedure as set out on page 14 and send their invoice, with any documents we ask you for to support your claim, to us at the following address.​

Can I transfer my carverse warranty and carverse assist to a new owner?

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Can I transfer my carverse Warranty and carverse Assist to a new owner?

If you sell your vehicle during the period of your warranty, you can transfer the benefits of the carverse Warranty and carverse Assist to the new owner, as long as:

  • you sell the vehicle privately and not through a garage, motor trader, auction or similar company; and
  • we agree to the transfer.

You will have to pay a £25 administration fee. If we don’t agree to the transfer, we will return the administration fee.

Keep in Touch

We would like to keep in touch with our latest product news, offers and marketing services. All information provided will be used and processed in accordance with our Privacy Policy. Yes, I want to receive product news, offers and marketing services by:

Privacy Policy

Think Used Car part of Norton Way Motors Ltd is aware that proper management and protection of personal information collected from customers are its important responsibility in the course of conducting its businesses and services. In order to fulfil its responsibility, the Company will handle personal information pursuant to the privacy policy stated below.

Compliance with laws, etc.

The Company recognizes that proper management of personal information is a part of its compliance activity. In complying with the Act on the Protection of Personal Information and the guideline of the Personal Information Protection Commission, the Company will establish internal regulations concerning handling of personal information and other internal rules, and fully disseminate the importance among officers and employees.

Management structure

The Company has an appointed DPO team (Data Protection Team) who are responsible for control over the management and operation of personal information, as well as thereunder a personal information group supervisor for each group handling personal information. Through the DPO team the Company have established structure to properly manage personal information.

You can contact the DPO team at any time; please write to us at NORTON WAY MOTORS, Norton Way North, Letchworth, SG6 1BL or email DPO@nortonway.com

Collection of personal information

When the Company collects personal information, it will, in advance, specify the purpose of use and clearly state, notify or announce to the person of such purpose. When information collected is considered to be special care-required personal information, the Company will obtain persons’ consent. Collection of personal information from visitors to this website.

Cookies

Some pages on this website use a technology called cookies to enhance users’ convenience in subsequent visits. Cookies never enable the Company to obtain information that can identify a person or have a negative effect on users’ computers. Users may disable cookies via browser setting (web browsing software).

Web beacons

This website does not use web beacons.

SSL

This website uses an encryption technology called SSL (Secure Socket Layer) on the “Contact” section of the top page in order to make users feel at ease when entering personal information. Information entered by users will be encrypted and then transmitted through SSL.

Obtaining logs

This website tracks user information recorded in an access log. This includes users’ IP addresses, browser type, number of accesses and other related details, but not any information that can identify a person. The Company will never use the access log for any purpose other than for statistics and analysis on how the site is being utilized.

Use of personal information

The Company may use the collected personal information only within the scope of the purpose of use clearly stated, notified or announced in advance, or to the extent that the information is deemed to be related to the stated purpose of use. Any change in the purpose of use will be made by obtaining persons’ prior consent.

Management of personal information

The Company will strive to keep the collected personal information accurate and up to date, and properly manage personal information by taking appropriate security measures to prevent it from being accessed by an unauthorized person, lost, destroyed, altered, leaked, etc.

Notice, disclosure, correction/addition/deletion, discontinuance of utilization/erasure/discontinuance of third party provision, etc. of the purpose of use for personal information

The Company will properly respond to any request by customers regarding notice, disclosure, correction/addition/deletion, discontinuance of utilization/erasure/discontinuance of third party provision, etc. of the purpose of use of personal information held by the Company, after verifying the identity of the requester.

The Company will review this policy periodically through further efforts to improve the protection of personal information.

Our Website

Our website is powered by G-Forces Web Management Limited (“GForces”), our third party web services provider. GForces is committed to ensuring that data is processed in accordance with applicable data privacy laws, and is kept secure. GForces is certified to the standard of ISO27001 (an international standard for information security). GForces uses Amazon Web Services, Inc. as its cloud platform provider. All data processed by GForces is stored on Amazon’s web servers in the EEA.

If you visit our website

When someone visits our website, GForces collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). These are stored against unique ids (which are strings of numbers). GForces collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence. This information is only processed in a way which does not identify anyone. It is kept indefinitely.



GForces also uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique ids (i.e. strings of numbers). We collect this information for the legitimate business purpose of monitoring website traffic and engagement levels, which in turn enables us to make improvements to our website and the way we sell our cars and services. This information is only processed in a way which does not identify anyone. It is kept indefinitely.



If you use our enquiry forms

When you submit information using an online form, GForces processes the data collected and stores it for 31 days for the legitimate business purpose of enabling us to access the information and deal with your request (it is then kept for a further 14 days in GForces’ routine back-ups for business continuity purposes). We collect the following information:

Name

Email Address

Contact Number



If you enter your post code, GForces stores the first part of it (e.g. ‘ME14’ or ‘SW1’) and links it to standard internet log information already collected (it is used for the same purposes as that information, as outlined above).

Data Preference Centre

Under data privacy laws, you have the rights to:

request access to your personal data;

request deletion or correction of your personal data; and

request that your personal data be transferred to another person.


Our online data preference centre helps you to exercise the rights that data privacy laws give you and control your personal information. It contains five separate forms, as set out below.

•See your data



You can ask to see any personal information that we hold (known as a “subject access request”) by submitting the form on the “See your data” tab.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

•Transfer your data



By completing the form on the “transfer your data” tab, you can ask us to provide your data to a third party.

•Delete your data



You can ask us to delete the information we hold about you by completing the form on the “delete your data” tab.

•Change your data



If we do hold information about you, you can also ask us to correct any mistakes by completing the form on the “Change your data” tab.

•Marketing Preferences



On the “marketing preferences” tab, you can tell us how you would like us to send you marketing information, or ask us to stop marketing to you entirely.



Any data collected through the data preference centre is stored for of a maximum of 12 months before asking for resolicitation.